Black Hills Energy is temporarily suspending disconnections
Posted: Sat, Mar 21, 2020 3:33 PM
Black Hills Energy is temporarily suspending nonpayment disconnections for its customers. The move is part of several steps announced by the company in response to the COVID-19 outbreak.
To minimize the potential spreading of COVID-19, Black Hills Energy is asking customers who have had a fever, or dry cough within the last 48 hours to consider postponing non-emergency service calls. Crews will continue to respond to all emergency calls and will be wearing appropriate personal protective equipment and following health practices as recommended by the CDC and other health organizations.
A work at home policy has been implemented for all employees who are able to do so. Paid leave is being provided for employees who test positive or are put under quarantine.
Says a Black Hills news release, "We realize that due to possible extended periods of isolation, customers may face financial hardships effecting their ability to timely pay their energy bills. Please visit www.blackhillsenergy.com
to explore options to assist in those hardships."